Software Support
How can we help?
Managing patient accounts in your Membership Club
Adding patients to your Membership Club
- Is an email required?
- What can I do for my patient who doesn't have an email address?
- When someone joins, how soon can they be seen to start restorative procedures?
- Does each member of a family pay the lifetime activation fee?
- If a patient rejoins, does he/she have to pay the Lifetime Activation fee again?
Changing an active account
Member Portal
Billing
- Why is my patients payment being declined?
- Can patients use HSA/FSA cards?
- Updating credit card
- Changing payment due date
- Can patients use a Care Credit account to pay their Membership Club payments?
FAQ's
Account Help
Financial Info
- When are Membership Club fees deposited?
- When will my Membership Club Location Statement be made available?
- What will my patient’s bank show on their statement for the monthly dues charges?
- What happens if my patient’s credit or debit card declines my Membership Club charge one month?
- Are we allowed to raise our Membership Club fees whenever we want?
Marketing Materials
Managing your Membership Club
- Will the software automatically move a Child to our Adult program when they age out?
- What happens if a patient doesn’t schedule both of their annual cleanings/exams?
- How will we be receiving our Membership Club funds?
- Tracking your Membership Club.
- Can patients pay for a year up-front?