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Software Support

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Account Help

Financial Info

  • When are Membership Club fees deposited?
  • When will my Membership Club Location Statement be made available?
  • What will my patient’s bank show on their statement for the monthly dues charges?
  • What happens if my patient’s credit or debit card declines my Membership Club charge one month?
  • Are we allowed to raise our Membership Club fees whenever we want?

Marketing Materials

  • Brochures

Managing your Membership Club

  • Managing Dashboard Users
  • Will the software automatically move a Child to our Adult program when they age out?
  • What happens if a patient doesn’t schedule both of their annual cleanings/exams?
  • How will we be receiving our Membership Club funds?
  • Tracking your Membership Club.
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FAQ's

  • What do the monthly receipts or delinquent notices that my patients receive look like?
  • Support phone number
  • Trouble Receiving Email Notifications from illumitrac Software

Making changes to your office's account

  • Forgot/Reset Admin password.

Advertising your Membership Club

  • Can I introduce my Membership Club to my patients who currently have insurance?
  • Which patients should we introduce our Membership Club to?
  • When can I start presenting my Membership Club to patients?

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