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Financial Info
When are Membership Club fees deposited?
When will my Membership Club Location Statement be made available?
What will my patient’s bank show on their statement for the monthly dues charges?
What happens if my patient’s credit or debit card declines my Membership Club charge one month?
Are we allowed to raise our Membership Club fees whenever we want?
Marketing Materials
Brochures
Managing your Membership Club
Will the software automatically move a Child to our Adult program when they age out?
What happens if a patient doesn’t schedule both of their annual cleanings/exams?
How will we be receiving our Membership Club funds?
Tracking your Membership Club.
Can patients pay for a year up-front?
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FAQ's
What do the monthly receipts or delinquent notices that my patients receive look like?
Support phone number
Trouble Receiving Email Notifications from illumitrac Software
Making changes to your office's account
Forgot/Reset Admin password.
Advertising your Membership Club
Can I introduce my Membership Club to my patients who currently have insurance?
Which patients should we introduce our Membership Club to?
When can I start presenting my Membership Club to patients?