They will receive an automated email that looks like it’s from your office. It will explain that a charge was attempted for your Membership Club dues but it did not go through for some reason. The email will remind them that they have 28 days (4 weeks) to update their credit or debit card before their account is automatically canceled by the system.
The declined charge email will also remind them that a reactivation fee of six months’ dues will apply if they let it lapse. (A BIG incentive to stay current!) Your patients can choose to click a link to login directly to their account via your Member Portal Application or call your office number to have you help them over the phone. The system will re-attempt a charge once per week for four weeks. Your office will be notified after two weeks if your patient has yet to update their credit/debit card info.