The illumitrac Software support team can process a refund typically within a few days of a transaction. After that the funds are allocated for account payouts by the system.
Transactions outside of five business days or outside of the current billing cycle can be handled directly by the office in the form of an account credit or issuing a refund directly, whichever you prefer.
Note: Your membership club transactions may appear on your patient's credit card statement as "DENTIST XXX-XXX-XXXX" (your office's phone number).
If the transaction in question took place within five business days, please email support@illumitrac.com with the relevant transaction details such as your patient member's name and the transaction date.