The Reactivation Fee is applied when a canceled account in your membership is reactivated. The fee defaults to 6x the monthly membership dues in order to protect your business from patients joining, canceling, joining, etc. but your office has the ability to adjust the fee or waive it altogether.
Please note, the reactivation fee is NOT a prepayment of future monthly dues.
It's between you and your patient if you choose to waive the fee or set it at a different amount altogether (i.e. use it to get a patient "caught up" for any missed payments).
See below for the simple steps to adjust/waive the reactivation fee.
1. Navigate to the canceled Account Profile in question. Under Manage Account click Reactivate Account.
2. Choose the members you are wanting to reactivate, note the fee will be automatically calculated at 6x the monthly dues (see below):
3. To adjust/waive the fee, enter the amount you want to charge your patient, i.e. "0" or two months payments = $74. Depending on your web browser, you may need to delete the 6x amount then enter a new amount.
4. Confirm the checkboxes. Enter your patient's card info then click "Submit Reactivation Request" to finalize reactivating your patient.
5. Your patient will be charged the regular monthly amount one month from their date of reactivation.
That's it!